Golden Gate VIP GDPR Privacy Notice
I. Introduction of the Data Controller
Introduction of the Data Controller As a data controller Golden Gate VIP (hereinafter referred to as Golden Gate) values to the lawfulness of the processing of personal data of its customers,drivers and service providers. We have prepared this Golden Gate VIP GDPR Privacy Notice (“Privacy Notice”) on the Protection and the Processing of Personal Data, in order to ensure compliance with the European Union General Data Protection Regulation (“GDPR”) (Regulation (EU) 2016/679). The security of ourcustomers,drivers and service providers’ personal data is at the forefront of our work. Therefore, in order to prevent any unlawful access to personal data or leak and to ensure the secure retention of personal data relating to our customers,drivers and service providers, such data are only transferred to trusted business partners and on a minimum level, by taking necessary security measures in accordance with the legislation in force. Transparency is one of the most important subjects of our personal data protection program. In this respect, we have prepared this Notice in order to provide our customers,drivers and service providers with all possible information while we are processing personal data for the purposes of compliance with our legal obligations and to ensure a better experience. Detailed information regarding the types of personal data and the purposes for processing personal data are detailed in this Privacy Notice. Data security, transparency and individuals’ right to have control over their personal data are fundamentals for Golden Gate in ensuring compliance with the GDPR. In this respect, detailed information regarding the processing of your personal data are presented to your attention within this Notice.
II. Contact Information
f you have any concerns about how we process your data, you can reach out to: Golden Gate VIP Website :https://www.goldengatevip.co.uk Tel :+(44) 01202 03 04 05 Address : C/O Dirench & Co 151 West Green Road, Seven Sisters, London England, England, N15 5EA E-mail :infogoldengatevip@gmail.com If you contact us by e-mail, communication is unencrypted.
III. How Do We Collect Your Data?
This Privacy Notice contains our declarations and texts concerning the processing of personal data relating to our customers,drivers, service providers and other natural persons, excluding employees, establishing contact with us in compliance with the provisions of the GDPR. We reserve the right to make changes to this Privacy Notice in order to provide accurate and up-to-date information concerning practices and regulations relating to the protection of personal data. Additionally, data subjects will be informed by appropriate means in the event of a substantial change to the Privacy Notice. This Privacy Notice is prepared in order to provide information concerning which personal data Golden Gate processes within the scope of its commercial activities, the purposes for processing, the parties to whom personal data are transferred and the purposes for such transfers. This Privacy Notice covers the following channels through which personal data are collected: Website, by E-mail, by postal services, Applications, Agreements; by verbal, written or electronic environments, wholly or partly by automated and non-automated means, If you request to receive service from these channels; The website located at https://www.goldengatevip.co.uk/whatisgoldengate (“Website”); software and applications provided through computers or other smart devices (“Application”); social media accounts administered by persons authorized to provide services on behalf of Golden Gate (“Social Media”), instant messaging applications ("Messaging Platforms") that mediate the service provided by Golden Gate such as WhatsApp and other channels shall be referred to as (“Digital Platforms”).
IV. What Data Do We Collect?
Personal data processed by Golden Gate differ in accordance with the nature of the legal relationship established with Golden Gate. In this respect, categories of personal data collected by Golden Gate through all channels, including Digital Environments, are as follows: Identity Information: Personal data such as name, surname, identification number, profile photo that you have provided to us while creating accounts and entering into agreement for services offered by Golden Gate. Contact Information:contact information (such as e-mail address), phone and mobile phone number, Addresses/Business Addresses. Process Security Information (information relating to application and website password etc. provided in the course of benefiting from services offered in digital environments) Financial Information (bank account information, IBAN information, balance information, credit balance information and other financial information) Legal Procedure and Compliance Information (information provided within information requests and decisions of judicial and administrative authorities, Agreements, Certificate of Signatures) Location Data (location provided to us while using Mobile application) Journey Information(information relating to the start an end point of the journey) Customer Process Information (personal data recorded in channels such as call centres, credit card statements, installation and commissioning, customer instructions including purchase, cancellation, and other changes relating to an instruction or request attributable to a person) Request/Complaint Management Information (such as information and records collected in relation with requests and complaints concerning our services) Marketing Information (such as reports and evaluations containing information indicating preferencesto the data subject and used for the purposes of marketing, targeting information, cookie records, data generated within data enrichment operations, records of surveys, satisfaction surveys, information and evaluations obtained as a result of campaigns and direct marketing activities.)
V. Why Do We Process Your Personal Data and What Is the Legal Basis for This Use (purpose of the processing)?
We process your personal data for the following purposes: To fulfil a contract, or take steps linked to a contract we have with you. (According to Art. 6/(1), Subparagraph 1(b) GDPR) This includes: Management of Customer,Driver Agreements: When you share your personal data in order to enter into Agreement with Golden Gate, an account through which you may manage your reservations and organise your trips. In this respect, information concerning your identity and signature is processed for the verification of your identity. Establishing communication with our customers, drivers and service providers: In certain circumstances, we are required to deliver certain information to our customers,drivers and service providers regarding our transportationservices. For instance, we may be required to establish communication with you via SMS, e-mail or telephone for the purposes of providing transportation services. Additionally, customers, drivers and service providers benefiting from services provided through the Application, may also be communicated by way of in app notifications. Improving Customer Relations: Golden Gate values the customer satisfaction and in this regard process communication data in order to build a strong relation with its customers. As required to conduct our business and pursue our legitimate interests (According to Art. 6/(1), Subparagraph 1(f) GDPR), in particular: Requests and Evaluations: Personal data relating to you may be processed for the purposes of taking necessary actions in order to provide responses to questions, requests through Digital Environments or by other written and verbal channels. Conducting financial and accounting operations: Personal data relating to you may be processed for the purposes of complying with obligations to inform includin identification and verification of identity and the prevention of fraudulent transactions, receiving payments and where deemed necessary, reimbursement. Service Customization: Offering, proposing and introducing the programs, services to the related persons and performing the activities for the customization of them according to the usage habits and needs of the related persons. For purposes which are required by law (According to Art. 6/(1), Subparagraph 1(c) GDPR) (legal obligations): Process your reservation and manage your account. Ensuring compliance with the national and international legislation to which Golden Gate is subjected and fulfilling the obligations arising from the relevant legislation. In response to requests by government or law enforcement authorities conducting an investigation. In such cases, it may be required to comply with commercial or tax-related retention requirements or to fulfil safety-related requirements. Where you give us consent(According to Art. 6/(1), Subparagraph 1(a) GDPR): Marketing Activities: Where required by law, we will send you with your consent direct marketing in relation to our relevant transportation services, or other services provided by us, our affiliates and carefully selected partners. Events and Social Media: Where required by law, we will share videos and photographs of the Events with your consent in relation to our relevant events and activities, or other services provided by us. Cookies: We place cookies and use similar technologies in accordance with our Cookies Notice and the information provided to you when those technologies are used. For more information, see “Use of Cookies” Other occasions: On other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time such as when collecting information in relation to special information. Withdrawing consent or otherwise objecting to direct marketing: Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. You have an absolute right to withdraw your consent from sharing information via social media at any time. Relying on our legitimate interests: We have carried out balancing tests for all the data processing we carry out on the basis of our legitimate interests, which we have described above. You can obtain information on any of our balancing tests by contacting us using the details set out later in this Privacy Notice.
VI. To Whom, Why and Where We Transfer Your Personal Data?
Under certain circumstances, we may transfer your personal data to third parties residing within borders or abroad, in accordance with applicable laws. Third parties that we may transfer your data can be listed categorically as follows: Our business partners or service providers residing within borders: Transportation companies, that will provide you services during Agreement. Service Providers: Your personal data will also be shared with third party service providers, in particular, third party providers of website hosting, software, maintenance, and VIP transportation service providers. Government authorities such as tax authorities; Where information is transferred from inside the EEA to outside the EEA (e.g. Turkey), and where this is to a stakeholder or vendor in a country that is not subject to an adequacy decision by the EU Commission, data is adequately protected by EU Commission approved standard contractual clauses or a vendor's Processor Binding Corporate Rules.
VII. How long will you retain my data?
Golden Gate is subject to legal obligations on data retention periods under British and European Law and depending on the country in which you live or which law applies, national laws of a country. Your personal data are deleted as soon as they are no longer needed for the specified purposes. However, we must sometimes continue to store your data until the retention periods and deadlines set by the legislator or supervisory authorities, up to 20 years which may arise from the United Kingdom Commercial Law, Tax Law, Code of Obligations and depending on other applicable European Laws and United Kingdom national. We may also retain your data until the statutory limitation periods have expired (but up to 20 years in some cases), provided that this is necessary for the establishment, exercise or defence of legal claims. After that, the relevant data are periodically deleted. Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data so that we can respect your request in future.
VIII. Use of cookies
Golden Gate use cookies, (“Cookies”) to improve its services during your use of our Website and Application. The use of these technologies is in accordance with the Law and other related regulations that we are subjected to.
IX. Use of digital platforms
Your personal data may be processed while your use of Digital Platforms to manage and operate the Website, to perform activities for optimizing and improving the user experience related to the Website and Application, to detect in what ways the Website is being used, to support and enhance the use of location based tools, to manage your online accounts and to inform you about the services offered near you. In case you desire to benefit from the offered services, your personal data will be processed only to make you get such services.
X. What are Your Rights as Data Subjects?
Under the GDPR you are entitled to the following rights: Learn whether data relating you is being processed. Request further information if personal data relating to you has been processed. Learn the purpose for the processing of personal data and whether data are being processed in compliance with such purpose. Request a copy of your personal data we hold. Learn to which third-party recipients your data is disclosed. Request rectification of the processed personal data which is incomplete or inaccurate and request such process to be notified to third persons to whom personal data is transferred. Request deletion or destruction of personal data in the event that the data is no longer necessary in relation to the purpose for which the personal data was collected, despite being processed in line with the Law and other applicable laws and request such process to be notified to third persons to whom personal data is transferred. Obtain the personal data you provided to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller. Object to negative consequences that you experienced as a result of analysis of the processed personal data by solely automatic means. Object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing purposes). If you have unresolved concerns, you have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occurred. Under the GDPR, these rights may be limited, for example if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. Relevant exemptions are included in the GDPR. We will inform you of relevant exemptions we rely upon when responding to any request you make. Golden Gate provides a free copy of the personal data undergoing processes (for the first data request). However, where the request is manifestly unfounded or excessive, we may charge a reasonable fee based on the administrative costs generated by your request.
XI. The Right To Object To Processing Of Personal Data (Article 21 of the GDPR)
You have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data based on Article 6 (1) (e) or (f) of the GDPR, including profiling based on those provisions. We shall no longer process the personal data unless we demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims. Where personal data are processed for direct marketing purposes, you have the right to object at any time to processing of your personal data for such marketing, which includes profiling to the extent that it is related to such direct marketing. If you object to processing for direct marketing purposes, your personal data shall no longer be processed for such purposes. In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, you may exercise your right to object by automated means using technical specifications.
XII. Data Security
We take all appropriate technical and organizational measures to safeguard your personal data and to mitigate risks arising in connection with unauthorized access, accidental data loss, deliberate erasure of or damage to personal data. In this respect Golden Gate; Ensures data security by utilizing protection systems, firewalls and other software and hardware containing intrusion prevention systems against virus and other malicious software, Access to personal data within our company is carried out in a controlled process in accordance with the nature of the data and within the framework of the authority on the basis of unit / role / practice, Ensures the conduct of necessary audits to implement the provisions of the GDPR, in accordance with Article 32 of the GDPR, Ensures the lawfulness of the data processing activities by way of internal policies and procedures, Applies stricter measures for access to special categories of personal data, In case of external access to personal data due to procurement of outsource services, Golden Gate obliges the relevant third party to undertake to comply with the provisions of the GDPR, It takes necessary actions to inform all employees, especially those who have access to personal data, about their duties and responsibilities within the scope of the GDPR.
XIII. How do we store your data?
Golden Gate securely stores your data at local servers and in cloud systems.
XIV. Changes to our privacy policy
Golden Gate keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on [●].
XV. How to contact us
Email us at:infogoldengatevip@gmail.com; support@goldengatevip.com ; Call us:+(44) 01202 03 04 05 Or write to us at: Flat 6 laverstock court; 31 belle vue road; BH63DD If you have any questions about our Privacy Notice, the data we hold on you or If you want to exercise your rights, please specify which individual rights according to Art. 15 et seq. you want to exercise. For this purpose, we have to identify you in terms of personal identity. Please provide the following details so that we can identify you: Name Postal address E-mail address If you send us a copy of your ID, please black out all other information apart from your first and last name and address. When sending copies of the ID card, it must be clear that this is a copy. Therefore, please make a note on the copy of the ID as following: “This is a copy”. In order to be able to process your request, as well as for identification purposes, please note that we will use your personal data in accordance with Art. 6 para. 1 (c) of the GDPR as legal obligation.
XVI. How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office (https://ico.org.uk/).